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Digital Producer, Full Time, Norwich

​Content Consultants, the specialist health and wellness editorial agency, is looking for an enthusiastic Digital Producer. You’ll be working full-time on our own digital properties as well as those of our clients around the world.

Requirements

Content Consultants is looking for a talented and enthusiastic person to join our international editorial agency as a full-time Digital Producer. This is a fantastic opportunity to use your existing skills and learn new ones working in a varied and challenging role.

As part of our production team, you will be required to​:

  • Content manage flat and multimedia web assets using a bespoke cms as well as open-source systems:
    • Create new web pages
    • Update and maintain existing web pages
    • Produce and/or maintain slideshows, videos, apps, PDFs and other web deliverables
  • Produce HTML to a high standard, within any code/ style guidelines laid down by the client
  • Ensure consistent formatting of content, including; text, mark-up, design layouts, images etc
  • Test new features; troubleshoot technical issues and bug fix where possible
  • Build and schedule regular newsletters and bulletins using our email management system
  • Use a tailored workflow management system to organize and manage your workload
  • Work on different projects and different systems depending on request
Skills

We are looking for someone who is:

  • Task focused: hard working, patient, meticulous and able to organise and prioritise work to meet deadlines
  • Quality focused, with strong attention to detail
  • Comfortable using different systems, software and processes without being phased
  • A great problem solver
  • Good at communicating verbally, with excellent written English

Most importantly, we are looking for a team player who is motivated, willing to learn and able to adapt quickly to new challenges.

You’ll need to have solid experience of:

  • HTML
  • Microsoft Office, particularly Excel
  • Adobe Creative Cloud
  • Working with a content management system​

We’d particularly like to hear from you if you also have:

  • Experience in animation and video work or other visual work
  • Some knowledge of CSS
  • Experience with Word and Excel macros (VBA)
  • Experience of using a workflow management tool (e.g. JIRA)
  • Created websites using Expression engine and/or WordPress
  • Used MailChimp to send emails to lists of clients
How to apply

Key area: Production
Salary: Competitive
Attendance: Full-time
Closing date for applications: 25th June, 2018

Additional information:

Our offices are in central Norwich. We offer in-house training, private medical insurance, season ticket loans, nursery vouchers, and a pension scheme.

To apply, send your CV, with a covering letter telling us why you are just right for this role to: ​

[email protected]

Assistant Editor, Branded Content, Full Time, Norwich

​Content Consultants, the specialist health editorial agency, is looking for an Assistant Editor, Branded Content. You’ll be working full-time with the team who manage the award-winning pregnancy and parenting website BabyCenter in 10 markets around the world.

Requirements

​As Assistant Editor, Branded Content, your role is part project manager and part editor. Working with our internal teams, clients and partners you will help bring campaigns to life through the BabyCenter websites, social channels and email, overseeing each program from concept to execution.

The role involves:

  • Creating and managing project timelines to ensure all projects are delivered smoothly and on schedule
  • Liaising with client marketing, keeping the team informed of any changes to a campaign
  • Working closely with staff editors, social and production teams to develop, deliver, and promote quality content across multiple platforms
  • Helping to source parent influencers who can create compelling content for sponsored campaigns
  • Writing copy for email, blogs and ads to support the social team with the promotion of branded content
  • Reporting on performance metrics
Skills

​We’re looking for:

  • A confident project manager - detail-oriented and deadline-focused
  • A multi-tasking, organisational wizard - able to work to changing priorities as needed
  • An excellent communicator with great people skills
  • A skilled copywriter and editor with experienced of digital media and writing for a consumer audience
How to apply

​Salary: Competitive
Hours: Full time
Closing date for applications: 11th June 2018
Additional information: Our offices are in central Norwich. We offer in-house training, private medical insurance, season ticket loans, nursery vouchers, and a pension scheme.

To apply, send your CV, with a covering letter telling us why you are just right for this role to: [email protected]

Online Customer Service Representative, Part Time, Norwich

Content Consultants, the specialist health editorial agency, is looking for an enthusiastic online customer service representative. You’ll be working with the team who manage the award-winning pregnancy and parenting website BabyCenter in 10 markets around the world.

Requirements

Content Consultants is looking for a person dedicated to consistently delighting BabyCenter members with exceptional customer service. This is a fantastic opportunity to put your customer service skills to use and gain experience of being part of an international family of websites. We’re also happy to consider applicants who are keen to build a career in customer services, if you’re excited about learning new skills and receiving training in new systems.

As part of our customer service team, you will be required to:​

  • Assist members with account and subscription updates
  • Troubleshoot customer service problems related to our websites and mobile apps
  • Respond to customer feedback
  • Escalate issues and coordinate with other departments to assist members
  • Suggest solutions to improve customer experience
  • Assist in the preparation of reports to other customer service teams to share best practices
Skills

We’re looking for someone who has:

  • A passion for providing great customer service
  • Excellent written communication skills
  • Careful attention to detail
  • The ability to work independently and within a team

Experience with an online content provider is an advantage but not a requirement. And you don’t have to be a techie, though you do need to be comfortable working in a digital environment.

Most importantly, we are looking for a team player who is highly motivated and a true problem-solver.

This vacancy is suitable for job sharing.

How to apply

Key area: Customer service
Salary: To be confirmed
Attendance: 25 - 30 hours per week
Closing date for applications: 31st May 2018
Additional information: Our offices are in central Norwich. We offer in-house training, private medical insurance, season ticket loans, childcare vouchers, and a pension scheme.

To apply, send your CV, with a covering letter telling us why you are just right for this role to: [email protected]

Arabic-speaking Editorial Assistant, Norwich

Content Consultants, the specialist health editorial agency, is looking for a native level Arabic-speaking editorial assistant. You’ll be working with the team who manage the award-winning pregnancy and parenting website BabyCenter in 10 markets around the world.

Requirements

Content Consultants is looking for a native Arabic speaker to help with the day-to-day management of BabyCenter’s Arabic language website, social media and app. This is a fantastic opportunity to learn new skills, receive training in new systems, and gain experience in being part of an international family of websites. As part of our International edit team, you will be required to:

  • Post on the BabyCenter Arabia Facebook page
  • Assist in the preparation of content for the BabyCenter Arabia website and app
  • Review content uploaded to the BabyCenter Arabia website and app
  • Assist with customer service enquiries
  • Research aspects of pregnancy and parenting in Arabic-speaking countries
  • Translate content as required
Skills

You must be a native Arabic speaker. Good English is also required. In addition, the person we are looking for should have:

  • A passion for learning new skills
  • Knowledge of social media
  • Excellent written communication skills
  • An interest in pregnancy and parenting
  • Careful attention to detail
  • Able to work independently and constructively within a team
How to apply

Key Area: BabyCenter Arabia
Closing date: 31st May 2018
Attendance: 16 -20 hours per week
Salary: To be confirmed
Additional information: Our offices are in central Norwich. We offer in-house training, private medical insurance, season ticket loans, and a pension scheme.

To apply, send your CV, with a covering letter explaining why you are just right for this role to [email protected]