Content Consultants is looking for a person dedicated to consistently delighting BabyCenter members with personal and exceptional customer service. This is a fantastic opportunity to learn new skills, receive training in new systems, and gain experience in being part of an international family of websites. As part of our customer service team, you will be required to:
- Provide a high standard of customer service, in a timely manner.
- Assist members with account and subscription updates.
- Troubleshoot customer service problems related to mobile apps and escalate to team members.
- Resolve customer service problems by clarifying the member’s concern, determining the best solution, and communicating with the member.
- Respond to feedback.
- Coordinate with other departments to assist members.
- Suggest solutions to improve customer experience.
- Assist in the preparation of reports to other customer service teams to share best practices.
- Keep existing customer service templates updated. Submit new customer service templates to address emerging issues.
You must have:
- A passion for empathetic customer service
- Knowledge of customer service principles and practices
- Experience with an online content provider
- Experience helping customers via email
- Strong interpersonal skills
- Excellent written communication skills
- Ability to write to customers in a style that’s informative but not formal, that’s professional but not impersonal, and that sounds warm and caring, not corporate
- Careful attention to detail
- Ability to work constructively within a team
Most importantly, we are looking for a team player who is motivated and a problem-solver.
Key area: Customer service
Salary: To be confirmed
Attendance: 25 hours per week
Closing date for applications: 30th March 2018
Additional information: Our offices are in central Norwich. We offer in-house training, private medical insurance, season ticket loans, nursery vouchers, and a pension scheme.
To apply, send your CV, with a covering letter telling us why you are just right for this role to: [email protected]